Customer Service Representative – Healthcare Account

About the Role
As a Customer Service Representative (CSR) in our Healthcare account, you will be the first point of contact for patients, providers, and members. Your role is to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience—while adhering to HIPAA and company guidelines.

Key Responsibilities
Answer inbound calls, emails, or chat inquiries from members and healthcare providers.

Assist with benefit inquiries, claims status, billing concerns, and coverage details.

Document all customer interactions accurately in the system.

Resolve issues efficiently and escalate cases when necessary.

Provide empathetic, patient-focused service while meeting performance targets.

Maintain confidentiality and comply with HIPAA regulations.